Shipping policy

Effective date: 06-06-2026

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.
Order deadline: 18:00.
Weekend orders: Orders placed over the weekend are processed the next business day.

Estimated delivery time: 5 to 7 business days.
Business days: Shipments are made from Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Total delivery time: It will take a total of 6 to 9 business days to receive your order.

Reliable courier services: We ship via DHL / FedEx / UPS.
Insured shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

Tracking information: After purchase, you will receive an email with tracking information, including the shipping company name and tracking number.
Track your order: You can track your order through our website.
Questions: Our support team is ready to help with any questions about tracking your order. Contact us .

Report missing items: Contact our customer service within 7 days of receiving your package via info@alverrow.com .
Resolution: We will resolve the problem as soon as possible and send a replacement item or offer a refund.

Returns: Returns are accepted within 30 days of the delivery date.
Conditions for returns: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the customer's responsibility, unless the item is defective or does not match the description. In those cases, Alverrow will cover the return shipping costs.
Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

No restocking fee: Alver Row does not charge a restocking fee for any returns.

For defective products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For customer change of mind: The actual cost of return shipping will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

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